CUSTOMER COMPLAINTS

Pobjoy Diamonds formal complaints procedure

We make every effort to avoid reasons for any of our customers to make a complaint.

However, we understand there may be occasions when we fall short of your high expectations. 

If we have made a mistake we will own it and do whatever we reasobnably can to rectify it. We appreciate your understanding and cooperation in this regard.

Certain aspects of the customer experience, such as the final delivery of your order, may be outside our immediate contol.

We still consider these to be problems for us to try to resolve. 

So if you wish to raise a concern about an order, make a complaint or you feel that a query you have already raised is not being dealt with appropriately,  

Please provide a summary of the specific complaint or concern, including the timeline. Please include your full name, telephone number and any order reference number if relevant. You can find these details in your account area.

We aim to respond to you within 24 hours of receipt, during weekdays.

Richard Cunningham

Managing Director

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